In scented kits, both the wooden tag and Scent Core arrive pre-scented. Hang the tag and place the core under your seat. They're ready to use; no oil is needed to start.

Starter: wooden tag and Scent Core.
Combo: wooden tag, Scent Core, and 30ml refill oil.
Refill: 30ml oil only, with no tag or core.

No Fragrance includes both pieces unscented. No Wooden Diffuser excludes the tag. Check your selected contents in the builder.

You receive both the wooden tag and Scent Core, with no added fragrance on either piece.

Yes. Select No Wooden Diffuser in the builder. If you only need oil, select Refill Kit instead.

Yes. Choose Custom Design in the builder and upload your artwork. We'll email a proof for your approval before production.

Midnight Ice: cologne-style bergamot, lavender, and sandalwood.
Coastal Cotton: fresh laundry and soft musk.
Piña Colada: pineapple, coconut, and vanilla.
Surfside Mist: ocean air and tropical florals.
Citrus Grove: sweet citrus and berries.

Try all five with the Scent Sampler.

Yes. The Scent Sampler includes all five fragrances. Find it under Choose Your Scent in the builder.

Scent life varies with heat, airflow, open windows, and personal sensitivity. Refresh the Scent Core when the fragrance fades. If it fades unusually quickly, contact us.

When the scent fades, add 10–20 drops of fragrance oil to the Scent Core on a protected surface. Follow the bottle directions and avoid soaking it until it drips. Refill the core, not the hanging wood.

Place it under a seat, where it cannot slide into the pedals, seat rails, or adjustment mechanisms. Check its position after moving the seat or cleaning.

Keep fragrance oil off your car's interior surfaces. Follow the bottle directions, avoid spills, and wash your hands after handling it. Keep oil, tags, and cores out of reach of children and pets.

Pets can be sensitive to fragrance. Keep all pieces and oil out of reach to prevent licking, chewing, or swallowing. Ask your vet before use around a pet with breathing problems or sensitivities.

Choose No Fragrance for an unscented tag and Scent Core. For specific allergies or ingredient questions, contact us before ordering. Stop using any fragrance that causes irritation.

Yes. Choose Refill Kit in the builder for a 30ml oil bottle without a tag or Scent Core.

Contact us within 45 days of delivery if something is wrong. We'll work out an appropriate solution, such as a replacement or refund. Custom orders aren't returnable for a change of mind, but problems and mistakes are covered. See our Make It Right Guarantee.

Email us as soon as possible. We'll do our best, but changes may not be possible once production or shipping has started.

Your shipping confirmation email contains the tracking link. The first carrier scan may appear after the label is created.

Checkout shows the shipping options and rates available for your address.

Timing depends on production, your destination, and the shipping service. Custom designs need proof approval first. For a specific deadline, contact us before ordering.

Carrier scans can be delayed. If you're concerned about a delay or a package marked delivered that hasn't arrived, email us with your order number.

Yes. Email us for wholesale details for your shop or boutique.

Yes. We make branded tags for businesses and events. Visit Custom Air Fresheners or email us about your project.

Original Arotags used refill oil on the wood and had no Scent Core. Current scented kits arrive with both pieces pre-scented; when they fade, refill the separate core instead of the hanging wood.

Follow your original kit's instructions and keep oil off your car's surfaces. Lost the instructions? Send us a photo and your order details for the right care steps.